Terms of service

TERMS OF SERVICE

Last updated: 19/02/2026

These Terms of Service (“Terms”) govern the use of the website and online store operated by WAVESEMBER LTD, a company registered in England and Wales (Company No. 16832629) with its registered office at 124–128 City Road, London, England, EC1V 2NX (“we”, “us”, “our”).

By accessing our website or purchasing any products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our website.

1. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts.

By placing an order, you confirm that:

  • All information provided is accurate and complete;

  • You are authorised to use the payment method supplied.

2. Products and Services

We provide digital and physical products, including:

  • DIY plans (woodworking, metalwork, electronics and similar projects)

  • 3D printable files (including STL files)

  • Instructional PDFs

  • Build videos and learning materials

  • Software (now or in the future)

  • Physical goods (UK only, where stated)

Digital products are supplied by instant download and/or email delivery.

Digital content is deemed delivered when:

  • Download access is made available;

  • Access credentials are issued; or

  • The content is made accessible via your account or email.

3. Licence for Digital Products

Unless otherwise agreed in writing:

  • You are granted a non-exclusive, non-transferable, revocable licence for personal use only.

  • Commercial manufacturing, resale, distribution, or monetisation of products built from our designs is prohibited without a separate written commercial licence.

You may not:

  • Resell or redistribute files;

  • Share files publicly or privately;

  • Upload files to third-party platforms;

  • Modify and resell designs as your own;

  • Remove copyright or branding notices.

All intellectual property rights remain our property.

We reserve the right to revoke access where licence terms are breached.

4. No Professional Advice

All content is provided for general informational and educational purposes only.

Our plans, files, and materials:

  • Do not constitute professional engineering advice;

  • Do not constitute certified electrical advice;

  • Do not constitute structural or building regulation advice;

  • Are not a substitute for qualified professional consultation.

You are solely responsible for obtaining appropriate professional advice where required.

5. Compatibility and Skill Responsibility

It is your responsibility to ensure:

  • You possess sufficient skill and competence;

  • Your tools and equipment are suitable and safe;

  • Your hardware and software are compatible with digital files provided.

We do not guarantee compatibility with all devices, slicers, CAD software, operating systems, or third-party platforms.

6. Orders and Contract Formation

An order constitutes an offer to purchase.

A binding contract is formed only when we confirm acceptance.

We reserve the right to:

  • Refuse or cancel orders;

  • Limit quantities;

  • Cancel suspected fraudulent, abusive, or resale purchases.

If payment has been taken for a cancelled order, it will be refunded.

7. Digital Content – Cancellation and Refunds

Under the Consumer Contracts Regulations 2013, UK consumers normally have a 14-day cancellation right.

This right is lost once digital content supply begins, provided that:

  • You request immediate access; and

  • You acknowledge loss of cancellation rights.

By completing checkout and accessing digital content, you expressly consent to immediate supply and acknowledge loss of cancellation rights.

If digital content is faulty or materially not as described, remedies will be provided in accordance with the Consumer Rights Act 2015.

Further details are set out in our Refund Policy.

8. Physical Goods (UK Only)

Where physical goods are sold:

  • Delivery is limited to the United Kingdom;

  • Estimated delivery timeframe is approximately 7 days unless otherwise stated;

  • Risk passes upon delivery;

  • Consumers have a 14-day cancellation right;

  • Return shipping is the customer’s responsibility unless goods are faulty.

Nothing in these Terms affects statutory rights under the Consumer Rights Act 2015.

9. Safety and Assumption of Risk

Our products may involve:

  • Power tools

  • Machinery

  • Electrical components

  • Cutting, drilling, welding or similar activities

By purchasing or using our products, you:

  • Acknowledge that such activities carry inherent risk;

  • Assume full responsibility for all risks;

  • Agree to comply with all applicable safety laws and regulations;

  • Agree to use appropriate personal protective equipment;

  • Accept full responsibility for injury, damage, or loss arising from use.

To the fullest extent permitted by law, we exclude liability for injury or damage resulting from misuse, modification, improper construction, deviation from instructions, or failure to follow safety procedures.

Nothing excludes liability for:

  • Death or personal injury caused by our negligence;

  • Fraud or fraudulent misrepresentation;

  • Rights that cannot legally be excluded.

10. Limitation of Liability

To the fullest extent permitted by law, whether in contract, tort (including negligence), misrepresentation, restitution, or otherwise:

  • We shall not be liable for indirect, incidental, special, or consequential loss;

  • We shall not be liable for loss of profit, revenue, business, data, opportunity, or goodwill;

  • Our total aggregate liability shall not exceed the amount paid for the product giving rise to the claim.

11. Indemnity

You agree to indemnify and hold harmless WAVESEMBER LTD from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

  • Your misuse of our products;

  • Your breach of these Terms;

  • Your commercial exploitation without licence;

  • Any modifications you make to our designs;

  • Any claim brought by a third party resulting from your construction or use.

12. Accounts and User Content

You are responsible for maintaining account security.

Where you submit content, you grant us a worldwide, royalty-free licence to use, reproduce, and publish such content for marketing and operational purposes.

We reserve the right to remove content at our discretion.

13. Payments

Payments may be processed through:

  • Shopify Payments

  • PayPal

  • Other approved providers

We are not liable for payment processor errors or service interruptions.

14. International Sales and Export Compliance

Digital products may be sold worldwide except where prohibited by law.

You confirm that you are not located in, nor purchasing from, any jurisdiction subject to UK trade sanctions or export restrictions.

You are responsible for compliance with local laws in your jurisdiction.

15. Force Majeure

We are not liable for failure or delay caused by events beyond our reasonable control, including platform outages, supply chain disruption, regulatory action, or natural disasters.

16. Termination

We may suspend or terminate access where you breach these Terms.

Termination does not affect accrued rights.

17. Entire Agreement

These Terms constitute the entire agreement and supersede prior communications.

18. Severability

If any provision is found invalid, the remainder remains enforceable.

19. Governing Law

These Terms are governed by the laws of England and Wales.

Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

WAVESEMBER LTD
Company Number: 16832629
Registered Address: 124–128 City Road, London, England, EC1V 2NX
Email: support@wavesember.com